Return Policy at Prime Puppies Boutique
At Prime Puppies Boutique, we understand that bringing a new puppy into your life is a big decision, and we are committed to making that process as smooth and stress-free as possible. Our goal is to help you find the perfect puppy that matches your lifestyle and provides you with years of companionship, joy, and love. We also want to ensure that you feel supported every step of the way.
Our Return Policy is designed to protect both you and our puppies, ensuring that all puppies are placed in loving, responsible homes. While we aim to make every match between puppy and owner a lasting one, we also understand that sometimes circumstances change. Below, you’ll find details about our return policy, so you know what to expect in the rare event that you need to return your puppy.
1. Health and Genetic Issues
We take the health of our puppies seriously and offer a comprehensive Health Guarantee for all of our puppies. If you experience any genetic or hereditary health problems with your puppy within 1 year of adoption, we will work with you to resolve the issue. This may include offering a replacement puppy of equal value or a full refund based on the terms of our health guarantee.
If you believe your puppy has a health concern, we encourage you to contact us as soon as possible, and we will guide you through the process of getting the issue addressed. For health-related returns, the puppy must be examined by a licensed veterinarian, and we ask that you provide us with a diagnosis report.
2. Non-Health Related Returns
While we hope that every puppy we sell finds their perfect forever home, we understand that life can be unpredictable. If for any reason, you are unable to keep your puppy after adoption and it is not related to health concerns, we ask that you contact us within 7 days of purchase.
We take great care in matching families with the right puppy, but we understand that circumstances may change. If you are unable to keep your puppy, we will work with you to find a solution, which may include helping you rehome your puppy or returning the puppy to Prime Puppies Boutique.
However, please note that we cannot offer a refund or exchange for puppies returned for reasons unrelated to health or genetic issues. Our team is committed to working with you to find a safe and responsible solution, and we may charge a re-homing fee to help cover costs.
3. Puppy Behavior & Adjustment Period
We understand that adjusting to a new puppy can take time. Puppies, like all young animals, require patience, training, and adjustment to their new environments. If you’re experiencing behavioral challenges, we strongly encourage you to reach out to us for advice, support, and recommendations for training.
Behavioral issues such as house training, separation anxiety, or chewing are normal in puppies and do not fall under our return policy. We can provide guidance on addressing these issues, as many of these behaviors can be corrected with proper training and socialization. If you have concerns about behavioral problems, our team can recommend local trainers or offer tips to help your puppy adjust to their new home.
4. No Returns Based on Change of Mind
We strive to ensure that each puppy placement is the right fit, and we encourage prospective owners to consider all factors before making the decision to adopt. Because of the nature of our business and the care required to raise our puppies, we do not offer returns based on change of mind. We ask that you be fully committed to the responsibility of pet ownership before bringing a puppy into your home.
Our team is here to help you make an informed decision, from choosing the right breed to understanding the time and commitment required to care for your puppy. If you have any doubts or concerns about the breed or the responsibilities of owning a puppy, please reach out to us before making a purchase.
5. How to Start the Return Process
If you need to initiate a return or exchange, please follow these steps:
- Contact Us Immediately: Reach out to our customer service team at [insert contact information] or call us at [insert phone number] as soon as possible. Please provide details about the situation, including why you wish to return the puppy, and we will assist you with the next steps.
- Health Documentation: If the return is due to health concerns, we will need a vet report confirming the issue. We will work closely with you and your veterinarian to resolve the situation, whether that means a replacement puppy or a refund under our health guarantee.
- Return the Puppy: If you are returning a puppy for health reasons or any other reason within the acceptable return period, we will arrange for the return and cover any reasonable travel expenses. Puppies must be returned in the same condition they were received, and we ask that you include all health records and paperwork that came with your puppy.
- Rehoming & Support: In cases where a return is necessary but not related to health, we will support you in rehoming the puppy responsibly. Our goal is to find the best possible solution for both you and the puppy, ensuring they end up in a loving, responsible home.
6. Responsibility of Ownership
When you adopt a puppy from Prime Puppies Boutique, you are making a commitment to your new companion. We encourage all potential puppy parents to carefully consider the responsibilities of dog ownership, including time for training, socialization, and exercise, before bringing a puppy into your home.
If you are unsure about which breed is right for you or need advice on how to care for a puppy, don’t hesitate to reach out to our team. We are here to help you make an informed decision, and we offer guidance throughout the entire process to ensure a successful transition for both you and your new puppy.
Final Thoughts: Our Commitment to You and Your Puppy
At Prime Puppies Boutique, we take great pride in placing healthy, well-socialized puppies in loving homes. Our goal is to make sure that you and your new puppy start off on the right foot. While we hope that every puppy finds a forever home, we also understand that life happens, and we are here to support you in making the best decision for your family.
If you ever have concerns about your puppy or need assistance with behavior, training, or health issues, please don’t hesitate to reach out to us. We are here to ensure that you and your puppy have a happy and fulfilling life together.
Thank you for choosing Prime Puppies Boutique—where we’re dedicated to helping you find your perfect four-legged friend!