We are committed to ensuring that every puppy we sell is happy, healthy, and ready to become an important part of your family. To back up this promise, we offer a health guarantee on all of our puppies.

What Our Health Guarantee Covers:

1. Genetic Health Guarantee: All of our puppies come with a health guarantee that covers hereditary or congenital defects for up to 1 year from the date of purchase. Should any genetic health condition arise during this time, we will provide a replacement puppy of equal value or a full refund, depending on the circumstances.

2. Initial Health Check: Every puppy undergoes a thorough vet check before leaving our care. This includes a physical exam, vaccinations, deworming, and a microchip implant. We provide you with a detailed health record from our veterinarian, so you know exactly what your puppy has received in terms of care and medical treatment.

3. Vaccinations & Deworming: Before your puppy leaves our boutique, they will have received all appropriate first vaccinations and be up to date on deworming treatments. We also ensure that all puppies are given flea and tick treatments to prevent any external parasites.

4. Health Guarantee on Vaccination Reactions: We understand that some puppies may experience mild reactions to vaccinations, such as temporary lethargy or mild swelling at the injection site. These reactions are common and are not covered under the guarantee. However, we will assist you in addressing any concerns and offer advice on post-vaccination care.

5. Puppy Replacement Policy: In the rare event that a health issue is diagnosed within the first 1-year period, we will provide you with either a replacement puppy of equal value or a full refund. All health guarantee claims must be accompanied by a veterinary diagnosis, and the issue must be reported within the warranty period.

6. Lifetime Support: Our commitment to your puppy’s health doesn’t stop after the first year. We provide lifetime support to help with any questions or concerns you may have regarding your puppy’s health or behavior. Whether you need advice on training, diet, or vet care, we’re here to help you throughout your puppy’s life.

How to Make a Health Guarantee Claim:

• If you notice any health concerns within the first year, we recommend contacting your veterinarian for a professional diagnosis.
• If the condition is determined to be hereditary or congenital, simply provide us with a copy of the vet's report, and we’ll work with you to determine the next steps, which may include offering a replacement puppy or a refund.

We want you to feel confident in your decision to bring a new puppy into your life. Our health guarantee is designed to ensure that your puppy starts off on the right paw and that you’re supported throughout their life with you.

---

Shipping Process – Bringing Your Puppy Home Safely

We understand that buying a puppy from Prime Puppies Boutique is an exciting time, and we want to make the process as smooth as possible, whether you're picking up your new puppy locally or having them shipped across the country or internationally.

Shipping Within the U.S.

If you're unable to pick up your puppy in person, we offer safe and reliable shipping services to most locations in the United States. We work closely with trusted, professional pet transportation companies to ensure your puppy's comfort and safety during their journey.

1. Pre-Shipping Health Check: Before your puppy is shipped, they will undergo a thorough health check to ensure they are in good condition for travel. This includes confirming that they’re fit to fly and have received all necessary vaccinations and treatments. We’ll also provide you with all the required health documentation, including vaccination records and any travel paperwork.

2. Flight & Travel Arrangements: Once your puppy’s health is confirmed, we will arrange travel through an airline-approved pet carrier. We use only carriers that meet the highest standards for pet comfort and safety. During the flight, your puppy will be accompanied by a professional pet handler, ensuring they are cared for throughout their journey.

3. Tracking & Updates: You’ll receive updates about your puppy’s travel itinerary, including tracking information, so you’ll know exactly when your new puppy will arrive. We’ll also make sure you have all the necessary contact information should you need to check on your puppy’s status during their travel.

4. Arrival & Delivery: Upon arrival at the airport, we will coordinate with you to make sure that you can pick up your puppy or arrange for a professional delivery service to bring them directly to your home. We recommend that you be ready to receive your new puppy, as they’ll likely be excited but also a bit tired after their journey.

International Shipping

We also offer international shipping to select countries. If you live outside the U.S., we will work closely with you to navigate the specific shipping requirements for your location. This can include obtaining international health certificates, ensuring compliance with pet importation regulations, and arranging transportation that adheres to your country’s pet import laws.

Please note that international shipping can take longer due to customs and import regulations, but we will keep you updated every step of the way.

Cost of Shipping

Shipping costs vary depending on the distance, the size of the puppy, and any special travel requirements. Once you finalize your puppy purchase, we will provide you with an accurate shipping estimate. The cost covers the flight, carrier, health checks, travel arrangements, and any other associated fees. We strive to keep shipping costs as affordable as possible, without compromising the safety or comfort of your puppy.

---

Why Choose Our Shipping Process?

• Safe & Comfortable Travel: Your puppy’s safety and well-being during their journey are our top priority. We ensure that your puppy travels in a spacious, well-ventilated crate that’s designed to meet all airline regulations.

• Experienced Pet Handlers: Our shipping partners are experienced in handling pets and are trained to make sure your puppy receives the care and attention they need while traveling.

• Constant Communication: We’ll keep you informed throughout the entire shipping process, from the moment your puppy is ready for travel to the moment they arrive at your doorstep.

• Hassle-Free Experience: We handle all the logistics, paperwork, and arrangements, so you can focus on preparing your home for your new puppy. Our goal is to make the shipping process as easy and stress-free as possible for both you and your new best friend.

---

Ready to Bring Your New Puppy Home?

Whether you’re purchasing a Belgian Malinois, Doberman Pinscher, German Shepherd, or Rottweiler, you can trust that at Prime Puppies Boutique, we’re dedicated to ensuring both the health and safe delivery of your new puppy. Our health guarantee and shipping process are designed to provide you with peace of mind, from the moment you select your puppy to the day they arrive at their new home.

If you have any questions about our health guarantee, shipping process, or the adoption process in general, don’t hesitate to reach out to our friendly team. We’re here to help you bring your perfect puppy into your life—safely and with confidence.